Mackie Speaker SWA1801Z User Manual

SWA1801Z  
ACTIVE SUBWOOFER  
SYSTEM USER’S MANUAL  
ACTIVE  
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Lend Me Your Ears  
According to OSHA, any exposure in excess  
of these permissible limits could result in some  
hearing loss. To ensure against potentially dan-  
gerous exposure to high sound-pressure levels,  
it is recommended that all persons exposed to  
equipment capable of producing these levels use  
hearing protectors while this unit is in opera-  
tion. Ear plugs or protectors in the ear canals or  
over the ears must be worn when operating this  
amplification system in order to prevent a per-  
manent hearing loss if exposure is in excess of  
the limits set forth here.  
Exposure to extremely  
high noise levels may  
cause permanent hear-  
ing loss. Individuals vary  
considerably in suscepti-  
bility to noise-induced hearing loss, but nearly  
everyone will lose some hearing if exposed to  
sufficiently intense noise for a period of time.  
The U.S. Government’s Occupational Safety and  
Health Administration (OSHA) has specified  
the permissible noise level exposures shown in  
this chart.  
Duration Per Day Sound Level dBA, Typical  
In Hours  
Slow Response  
Example  
Duo in small club  
8
90  
6
92  
4
95  
Subway Train  
3
97  
2
100  
102  
105  
110  
115  
Very loud classical music  
The SWA1801z  
can produce a  
maximum SPL of  
135 dB @ 1m  
1.5  
1
Patrice screaming at Ron about deadlines  
Loudest parts at a rock concert  
0.5  
0.25 or less  
CONTENTS  
Lend Me Your Ears ...........................................................3  
INTRODUCTION...............................................................3  
REAR PANEL DESCRIPTION...........................................4  
HOOKUP DIAGRAMS......................................................5  
CONNECTIONS................................................................6  
PLACEMENT.....................................................................6  
AC POWER ......................................................................7  
THERMAL CONSIDERATIONS........................................7  
SERVICE INFORMATION.................................................7  
Warranty Service ......................................................7  
Troubleshooting........................................................7  
Repair........................................................................9  
SWA1801z SPECIFICATIONS .......................................10  
SWA1801z LIMITED WARRANTY .................................11  
INTRODUCTION  
M•1400i and C300z. A Phase switch gives you the  
option of reversing the polarity of the signal to the  
subwoofer by 180º. A Subwoofer Level control  
allows you to adjust the balance between the sub-  
woofer and the full-range speakers.  
The built-in amplifier produces 800 watts of  
continuous power. The amplifier module sits on  
a heatsink that eliminates the need for fans,  
dramatically extending life expectancy, and  
eliminating maintenance cycles. A tremendous  
benefit of having the amplifier located within the  
subwoofer cabinet is that the SWA1801z functions  
as a system, optimizing acoustic, electronic, and  
mechanical designs to achieve the highest level of  
performance and value.  
Thank you for choosing Mackie’s active  
sound reinforcement speaker systems.  
The SWA1801z is a high-output active sub-  
woofer system. It features a high-precision 18"  
transducer combined with application-specific  
amplifier technology. The system is composed of  
a single, compact subwoofer cabinet with built-in  
control and amplifier electronics.  
Connecting and setting up the SWA1801z is  
a breeze. It accepts a stereo or mono line-level  
signal via female XLR input jacks. Male XLR  
Thru jacks are provided for daisy-chaining the  
signal to additional SWA1801z cabinets. The  
built-in crossover separates the low frequencies  
from the high frequencies, and routes the high  
frequencies to the male XLR high-pass output  
jacks. Connect these to the inputs of full-range  
active speakers such as the Mackie SA1521z,  
or to an amplifier powering a pair of passive  
speakers such as a combination of the Mackie  
The cabinet is constructed with 15 mm thick  
multi-layered birch plywood. Carrying handles are  
integrated into each side for easy loading, and cast-  
ers are attached to the rear for easy transport.  
Don’t forget to visit our website at www.mackie.com  
for more information about this and other Mackie products.  
3
R
Part No. 0017284 Rev. A 9/05  
©2005 LOUD Technologies Inc. All Rights Reserved.  
 
REAR PANEL DESCRIPTION  
POWER Switch  
POWER Indicator  
Use this switch to turn the SWA1801z on  
and off. Make sure the signal source’s level  
control is turned down before you turn it on.  
When the POWER switch is turned on  
and the linecord is connected to an active  
AC power supply, this indicator lights green  
to let you know that you’re ready to rock  
and roll. The cool blue LED on the front of  
the cabinet works in the same way.  
AC Receptacle  
This is where you connect the AC linecord  
to provide AC power to the SWA1801z’s  
built-in power amplifiers. Plug the linecord  
into an AC socket properly configured for  
your particular model.  
FULL RANGE INPUT  
These are female XLR-type connectors  
that accept a balanced line-level signal from  
a mixing console or other signal source.  
LIMIT Indicator  
THRU (FULL RANGE OUTPUT)  
The SWA1801z has a built-in limiter that  
prevents the amplifier outputs from over-  
driving the transducers. The LIMIT indicator  
lights when the limiter is activated. It’s okay  
for the LIMIT indicator to blink occasionally,  
but if it blinks frequently or lights continu-  
ously, turn down the level control until the  
LIMIT indicator only blinks occasionally.  
These are male XLR-type connectors  
that produce exactly the same signal that is  
connected to the FULL RANGE INPUT jack.  
Use it to daisy-chain several SWA1801z's  
together off the same signal source.  
HIGH PASS (MID/HIGH FREQ) OUTPUT  
These are male XLR-type connectors  
that produce the frequencies above 120Hz.  
Connect these to a pair of full-range active  
speakers or to an amplifer/passive speaker  
combination. The SWA1801z reproduces  
the frequencies below 120Hz.  
SIGNAL Present Indicator  
This LED illuminates whenever there is  
a signal present at the FULL RANGE INPUT  
connector on the rear panel.  
THERMAL Indicator  
SUBWOOFER LEVEL Control  
The SWA1801z has a thermal protection  
circuit that monitors the internal tempera-  
ture of the amplifiers and heatsink. If the  
internal temperature should exceed a safe  
operating level, this indicator lights and the  
signal is muted to allow the amplifier to cool.  
When the temperature cools to a safe level  
once again, the thermal protection circuit  
deactivates and normal operation resumes.  
Note: Activation of the thermal protection  
circuit is an indication that you should take  
steps to avoid continued thermal problems.  
See “Thermal Considerations” on page 7.  
This adjusts the subwoofer level. The  
center detent position provides 15 dB of  
headroom with a nominal +4 dBu input  
signal. Use this as a starting point for setting  
the balance between the subwoofer and the  
main speakers.  
PHASE  
This switch reverses the polarity of the  
subwoofer output. Depending on the place-  
ment of the SWA1801z subwoofer relative  
to the full-range speakers, you may get a  
better low-frequency response in the room  
if you reverse the polarity of the subwoofer’s  
signal. Experiment with this switch to de-  
termine which position sounds best.  
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4
 
HOOKUP DIAGRAMS  
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3!ꢂꢅꢆꢂZ  
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#ꢇꢄꢄZ  
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0LAYS THE -ID AND  
0LAYS THE -ID AND  
(IGH &REQUENCIES  
0LAYS THE -ID AND  
(IGH &REQUENCIES  
(IGH &REQUENCIES  
(IGH &REQUENCIES  
0OLE  
0OLE  
3TEREO  
0OWER  
0OWER  
#ORD  
0OWER  
#ORD  
0OLE  
0OLE  
-OUNT  
-OUNT  
-OUNT  
-OUNT  
,INEꢀ,EVEL  
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,INEꢀ,EVEL  
-IDꢁ(IGH  
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!MPLIFIER  
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2ANGE  
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&ULL  
2ANGE  
2IGHT  
&ULL  
2ANGE  
&ULL  
2ANGE  
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37!ꢂꢃꢄꢂZ  
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&REQUENCIES  
37!ꢂꢃꢄꢂZ  
0LAYS THE ,OW  
&REQUENCIES  
37!ꢂꢃꢄꢂZ  
0LAYS THE ,OW  
&REQUENCIES  
0OWER  
#ORD  
0OWER  
#ORD  
0OWER  
#ORDS  
0OWER  
#ORDS  
2 SWA1801ZS WITH 2 SA1521ZS  
2 SWA1801ZS WITH STEREO AMPLIFIER AND 2 C300ZS  
32-ꢈꢅꢄ  
32-ꢈꢅꢄ  
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0LAYS THE -ID AND  
(IGH &REQUENCIES  
0LAYS THE -ID AND  
(IGH &REQUENCIES  
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&ULL  
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2ANGE  
2ANGE  
2ANGE  
2ANGE  
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(Iꢀ0ASS  
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3TEREO 0OWER  
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1 SWA1801Z WITH STEREO AMPLIFIER AND 2 C300ZS  
1 SWA1801Z WITH 2 SRM450S  
5
 
CONNECTIONS  
The THRU output connectors allow you  
to connect more than one SWA1801z to  
your system. Simply plug the signal source  
(i.e., mixer output) into the first speaker’s  
FULL RANGE INPUT jacks, and patch that  
speaker’s THRU jacks to the next speaker’s  
INPUT jacks, and so on, daisy-chaining mul-  
tiple speakers.  
The THRU jack is wired straight from the  
FULL RANGE INPUT connector — there is no  
electronic circuitry between — so the signal  
coming out of the THRU jack is exactly the  
same as the signal going in.  
The SWA1801z has two female XLR in-  
puts that accept a balanced line-level signal.  
When connecting a balanced signal, be sure  
it’s wired per AES (Audio Engineering  
Society) standards:  
XLR  
Hot (+)  
Cold (–)  
Shield (Ground)  
Pin 2  
Pin 3  
Pin 1  
The HIGH PASS OUTPUT jacks provide  
a line-level signal of the frequencies above  
120Hz that you connect to a pair of active  
speakers (or to a stereo amplifier powering  
a pair of passive speakers).  
PLACEMENT  
The SWA1801z subwoofer is designed  
to sit on the floor. A socket is provided on  
the top of the SWA1801z for mounting  
the Mackie SA1521z or SRM450 active  
speakers. Use the optional Mackie speaker  
mounting pole (SPM100) to mount them  
on the SWA1801z (see Hookup Diagram on  
page 5).  
Balanced XLR Connectors  
If connecting an unbalanced signal to the  
SWA1801z balanced input, be sure that the  
signal high (hot) connection is wired to Pin  
2 and the unbalanced ground connection  
is wired to the low and the ground connec-  
tions of the balanced input (Pins 3 and 1).  
If there are ground-loop problems, try con-  
necting the unbalanced ground connection  
only to the input low connection (Pin 3),  
and leaving the input ground connection  
disconnected.  
As with any powered  
components, protect the  
SWA1801z from exposure  
to moisture. If you are  
setting them up outdoors,  
make sure they are under  
cover if you expect rain.  
There are also four male XLR connectors  
labeled THRU (FULL RANGE OUTPUT) and  
HIGH PASS (MID/HIGH FREQ) OUTPUT  
.
These are also wired according to the  
AES standard.  
WARNING: The cabinet  
has no rigging points and  
is not suitable for rigging.  
NEVER attempt to sus-  
pend the SWA1801z by  
its handles.  
Unbalanced Male XLR Connector  
6
 
AC POWER  
If the thermal switch activates frequently,  
try turning down the level control a notch  
or two on the mixing console (or other  
signal source) or on the subwoofer itself to  
avoid overheating the amplifiers.  
If the temperature in the room is too  
high, it could cause the amplifier to over-  
heat. In this case, you should try aiming  
a fan at the rear panel to move more air  
across the heatsink panel.  
Be sure the SWA1801z is plugged into  
an outlet that is able to supply the correct  
voltage specified for your model. If the volt-  
age should drop below 97% of the specified  
line voltage, the built-in amplifiers will no  
longer be able to supply rated power. (They  
will continue to operate down to 80% of  
the rated line voltage, but won’t reach full  
power, resulting in lower headroom.)  
Be sure the electrical service can supply  
enough amperage for all the components  
connected to it.  
We recommend that a stiff (robust)  
SERVICE INFORMATION  
supply of AC power be used because the  
amplifiers place high current demands on  
the AC line. The more power that is avail-  
able on the line, the louder the speakers  
will play and the more peak output power  
will be available for cleaner, punchier bass.  
A suspected problem of “poor bass per-  
formance” is often caused by a weak AC  
supply to the amplifiers.  
Warranty Service  
Details concerning warranty service are  
spelled out on page 11 of this manual.  
If you think your subwoofer has a  
problem, please do everything you can  
to confirm it before calling for service,  
including reading through the following  
Troubleshooting section. Doing so might  
save you from being deprived of your Mack-  
ie loudspeaker.  
Of all Mackie products returned for  
service (which is hardly any at all), many  
are coded “CND” — Could Not Dupli-  
cate— which usually means the problem lay  
somewhere else in the system. The follow-  
ing troubleshooting tips may sound obvious,  
but here are some things you can check:  
Never remove the ground  
pin on the power cord  
of the SWA1801z or any  
other component. This is  
very dangerous.  
THERMAL  
Troubleshooting  
CONSIDERATIONS  
No power  
The SWA1801z has a powerful 800 watt  
amplifier built-in. As amplifiers produce  
heat, it is important to dissipate the heat as  
quickly as possible. This results in increased  
reliability and longevity for the amplifier.  
The amplifier module is mounted on  
a large heatsink, which is cooled by con-  
vection where cool air is drawn through it’s  
fins, carrying the heat away. In order for  
this convection cooling to work efficiently,  
it is important to provide adequate airspace  
behind the loudspeaker. When you position  
the SWA1801z, we recommend leaving at  
least six inches of air space behind it.  
In the unlikely event of the amplifier  
overheating, a built-in thermal switch will  
activate, which mutes the signal. When the  
amplifier has cooled down to a safe oper-  
ating temperature, the thermal switch resets  
itself, and the SWA1801z resumes normal  
operation.  
• Our favorite question: Is it plugged in?  
Make sure the AC outlet is live (check  
with a tester or lamp).  
• Our next favorite question: Is the POWER  
switch on? If not, try turning it on.  
• Is the POWER LED on the rear panel  
glowing green? If not, make sure the AC  
outlet is live. If so, refer to “No sound”  
next.  
• The internal AC line fuse may be blown.  
This is not a user serviceable part. If you  
suspect the AC line fuse is blown, please  
see the “Repair” section on page 9.  
7
 
No sound  
Noise  
• Is the input LEVEL control for the input  
source or the subwoofer turned all the  
way down? Verify that all the volume  
controls in the system are properly ad-  
justed.  
• Make sure all connections to the active  
loudspeakers are good and sound.  
• Make sure none of the signal cables are  
routed near AC cables, power trans-  
formers, or other EMI-inducing devices.  
• Is the signal source working (and making  
union scale)? Make sure the connecting  
cables are in good repair and securely  
connected at both ends. Make sure the  
output volume (gain) control on the mix-  
ing console is turned up sufficiently to  
drive the inputs of the speaker.  
• Is there a light dimmer or other SCR-  
based device on the same AC circuit as  
the SWA1801z? Use an AC line filter or  
plug the SWA1801z into a different AC  
circuit.  
Hum  
• Make sure the mixer does not have a  
Mute on or a Processor loop engaged. If  
you find something like this, make sure  
the volume/gain is turned down before  
disengaging the offending switch.  
• Is the thermal protection circuit activated?  
Make sure there is at least six inches of  
free space behind the SWA1801z.  
• Try disconnecting the cable connected  
to the INPUT jack. If the noise disap-  
pears, it could be a “ground loop,” rather  
than a problem with the SWA1801z.  
Try some of the following troubleshoot-  
ing ideas:  
• Use balanced connections throughout  
your system for the best noise rejection.  
• Whenever possible, plug all the audio  
equipment’s linecords into outlets which  
share a common ground. The distance  
between the outlets and the common  
ground should be as short as possible.  
Poor bass performance  
• Check the polarity of the connections  
between the mixer and the loudspeak-  
ers. You may have your positive and  
negative connections reversed at one  
end of one cable, causing one loudspeak-  
er to be out-of-phase.  
• Try switching the PHASE switch on  
the rear panel. This affects the polarity  
between the full-range speakers and the  
SWA1801z and may improve the low-  
frequency response.  
Poor sound  
• Is it loud and distorted? Make sure that  
you’re not overdriving a stage in the  
signal chain. Verify that all level controls  
are set properly.  
• Is the input connector plugged  
completely into the jack? Be sure all con-  
nections are secure. It’s a good idea to  
periodically clean all electrical connec-  
tions with a non-lubricating electrical  
contact cleaner.  
8
 
Repair  
4. Pack the subwoofer in its original  
packaging, including protective wrap,  
endcaps, and box. This is VERY IM-  
PORTANT. When you call for the  
Service Request Number, please let Tech  
Support know if you need new packag-  
ing. Mackie is not responsible for any  
damage that occurs due to non-factory  
packaging.  
Service for Mackie products is available at  
a factory-authorized service center. Ser-  
vice for Mackie products living outside the  
United States can be obtained through local  
dealers or distributors.  
If your SWA1801z needs service, please  
follow these instructions:  
1. Review the preceding troubleshooting  
suggestions. Please.  
5. Include a legible note stating your name,  
shipping address (no P.O. boxes), day-  
time phone number, RA number, and  
a detailed description of the problem,  
including how we can duplicate it.  
2. Call Tech Support at 1-800-898-3211,  
7am to 5pm PST, to explain the problem  
in detail. They will ask you all sorts of  
impertinent questions in the hope of  
sorting out the problem. If it appears  
that the SWA1801z needs repair, request 6. Write the Service Request Number in  
BIG PRINT on top of the box.  
a Service Request Number. Have your  
subwoofer’s serial number ready. You  
must have a Service Request Number  
before you can obtain factory-autho-  
rized service.  
7. Tech Support will tell you where to ship  
the subwoofer for repair. We suggest  
insurance for all forms of cartage.  
8. You will need to contact the authorized  
service center for their current turn-  
around times. The SWA1801z must be  
packaged in its original packing box, and  
must have the Service Request Num-  
ber on the box. Once it is repaired, the  
authorized service center will ship it  
back by ground shipping, pre-paid (for  
warranty repairs).  
3. Keep this user’s manual. We don’t need  
it to repair the subwoofer.  
Note: Under the terms of the warranty,  
you must ship or drop-off the unit to an  
authorized service center. The return  
ground shipment is covered for those  
deemed by us to be under warranty.  
Note: You must have a sales receipt from  
an Authorized Mackie Dealer to qualify  
for a warranty repair.  
Need Help?  
You can reach a technical support representative  
Monday through Friday  
from 7 AM to 5 PM PST at:  
1-800-898-3211  
or email us at: [email protected]  
R
9
 
SWA1801z SPECIFICATIONS  
Enclosure Geometry  
Rectangular  
Mounting Methods  
Floor mount only  
System Specifications  
Frequency Range (–10 dB)  
35 Hz–120 Hz  
Frequency Response (–3 dB)  
WARNING: The cabinet has no rigging points  
and is not suitable for rigging. NEVER attempt  
to suspend the SWA1801z by its handles.  
45 Hz–120 Hz  
Maximum SPL @ 1m 129 dB  
Peak Output @ 1m  
Crossover Frequency  
Input Type  
Input Impedance  
Input Protection  
Thermal Protection  
135 dB  
120 Hz (12 dB/octave)  
Balanced differential  
50 kΩ  
Level protected  
Input stage muting,  
auto-reset  
Disclaimer  
Since we are always striving to make our  
products better by incorporating new and improved  
materials, components, and manufacturing methods,  
we reserve the right to change these specifications at  
any time without notice.  
Transducer Specifications  
Low-Frequency Transducer  
“Mackie” and the “Running Man” figure are  
registered trademarks of LOUD Technologies Inc.  
Diameter  
Voice Coil Diameter  
18˝ (457 mm)  
4.0˝ (102 mm)  
All other brand names mentioned are trade-  
marks or registered trademarks of their respective  
holders, and are hereby acknowledged.  
Power Amplifier  
Low-Frequency Power Amplifier  
©2005 LOUD Technologies Inc.  
All Rights Reserved.  
Rated Power*  
800 Watts continuous  
1000 Watts peak  
< 0.03%  
Rated THD  
Cooling  
Passive  
Dimensions  
23.5" (597 mm)  
23.5" (597 mm)  
Line Input Power  
3.5"  
(89 mm)  
US  
Europe  
120 V, 60 Hz  
230 V, 50 Hz  
ACTIVE  
11.2"  
(284 mm)  
* Rated power into loudspeaker’s rated impedance.  
7.1"  
(180 mm)  
5.2"  
(132  
mm)  
9.4"  
(239 mm)  
3.5"  
(89 mm)  
Physical Properties  
FRONT  
SIDE  
Height  
Width  
Depth  
28.5˝ (724 mm)  
23.5˝ (597 mm)  
23.5˝ (597 mm)  
3.3"  
(83 mm)  
3.3"  
(83 mm)  
Weight 132 lbs. (60 kg)  
Enclosure 15 mm thick multi-layered baltic  
birch wood  
7.0"  
(178  
mm)  
23.5" (597 mm)  
TOP  
SWA1801z On Axis Frequency Response  
(with second and third harmonic components)  
110  
100  
90  
Fundamental  
Second  
Third  
80  
70  
60  
50  
40  
10  
20  
50  
100  
200  
500  
1k  
2k  
5k  
10k  
20k  
Frequency (Hz)  
 
SWA1801z LIMITED WARRANTY  
Please keep your sales receipt in a safe place.  
A. LOUD Technologies Inc. warrants all materials,  
workmanship and proper operation of this Mackie  
SWA1801z for a period of five years from the  
original date of purchase, with the following excep-  
tion: warranty on all its loudspeaker components  
including woofers and compression drivers are only  
warranted for two years. If any defects are found in  
the materials or workmanship or if the product fails  
to function properly during the applicable warranty  
period, LOUD Technologies, at its option, will repair  
or replace the product. This warranty applies only  
to equipment sold and delivered within the U.S.  
by LOUD Technologies Inc. or its authorized  
dealers.  
F. Any products returned to one of LOUD Technolo-  
gies factory-authorized service centers, and deemed  
eligible for repair or replacement under the terms  
of this warranty, will be repaired or replaced within  
thirty days of receipt by LOUD Technologies. LOUD  
Technologies and its authorized service centers may  
use refurbished parts for repair or replacement of  
any product. Products returned to LOUD Technolo-  
gies that do not meet the terms of this Warranty will  
not be repaired unless payment is received for labor,  
materials, return freight, and insurance. Products  
repaired under warranty will be returned freight pre-  
paid by LOUD Technologies to any location within  
the boundaries of the USA.  
B. Failure to register online or return the product  
G. LOUD Technologies warrants all repairs per-  
formed on Mackie products for 90 days or for the  
remainder of the original warranty period. This  
warranty does not extend to damage resulting from  
improper installation, misuse, neglect or abuse, or  
to exterior appearance. This warranty is recognized  
only if the inspection seals and serial number on the  
unit have not been defaced or removed.  
registration card will not void the five-year warranty.  
C. Service and repairs of Mackie products are to  
be performed only at a factory-authorized facil-  
ity (see D below). Unauthorized service, repairs,  
or modifications will void this warranty. To obtain  
repairs under warranty, you must have a copy of  
your sales receipt from the authorized Mackie dealer  
where you purchased the product. It is necessary to  
establish the purchase date and determine whether  
you Mackie product is within the warranty period.  
H. LOUD Technologies assumes no responsibility for  
the quality or timeliness of repairs performed by an  
authorized service center.  
D. To obtain factory-authorized service:  
I. This warranty is extended to the original pur-  
chaser and to anyone who may subsequently  
purchase this product within the applicable war-  
ranty period. A copy of the original sales receipt is  
required to obtain warranty service.  
J. This is your sole warranty. LOUD Technologies  
does not authorize any third party, including any  
dealer or sales representative, to assume any liability  
on behalf of LOUD Technologies or to make any war-  
ranty for LOUD Technologies.  
K. THE WARRANTY GIVEN ON THIS PAGE IS THE  
SOLE WARRANTY GIVEN BY LOUD TECHNOLOGIES  
INC. AND IS IN LIEU OF ALL OTHER WARRANTIES,  
EXPRESS AND IMPLIED, INCLUDING THE WAR-  
RANTIES OF MERCHANTABILITY AND FITNESS  
FOR A PARTICULAR PURPOSE. THE WARRANTY  
GIVEN ON THIS PAGE SHALL BE STRICTLY  
LIMITED IN DURATION TO FIVE YEARS FROM  
THE DATE OF ORIGINAL PURCHASE FROM  
AN AUTHORIZED MACKIE DEALER. UPON  
EXPIRATION OF THE APPLICABLE WARRANTY PE-  
RIOD, LOUD TECHNOLOGIES INC. SHALL HAVE  
NO FURTHER WARRANTY OBLIGATION OF ANY  
KIND. LOUD TECHNOLOGIES INC. SHALL NOT  
BE LIABLE FOR ANY INCIDENTAL, SPECIAL, OR  
CONSEQUENTIAL DAMAGES THAT MAY RESULT  
FROM ANY DEFECT IN THE MACKIE PRODUCT  
OR ANY WARRANTY CLAIM. Some states do not  
allow exclusion or limitation of incidental, special,  
or consequential damages or a limitation on how  
long warranties last, so some of the above limitations  
and exclusions may not apply to you. This warranty  
provides specific legal rights and you may have other  
rights which vary from state to state.  
1. Call Mackie Technical Support at 800/898-  
3211, 7 am to 5 pm Monday through Friday  
(Pacific Time) to get a Service Request Number.  
Products returned without a Service Request  
Number will be refused.  
2. Pack the product in its original shipping  
carton. Also include a note explaining exactly  
how to duplicate the problem, a copy of the sales  
receipt with price and date showing, and your  
return street address (no P.O. boxes or route  
numbers, please!). If we cannot duplicate the  
problem or establish the starting date of your  
Limited Warranty, we may, at our option, charge  
for service time.  
3. Ship the product in its original shipping  
carton, freight prepaid to the authorized service  
center. The address of the closest authorized  
service center will be given to you by Technical  
Support.  
IMPORTANT: Make sure that the Service Request  
Number is plainly written on the shipping carton.  
E. LOUD Technologies reserves the right to inspect  
any products that may be the subject of any warranty  
claims before repair or replacement is carried out.  
LOUD Technologies may, at our option, require proof  
of the original date of purchase in the form of a dated  
copy of the original dealer’s invoice or sales receipt.  
Final determination of warranty coverage lies solely  
with LOUD Technologies.  
11  
 
16220 Wood-Red Road NE • Woodinville, WA 98072 • USA  
United States and Canada: 800.898.3211  
Europe, Asia, Central and South America: 425.487.4333  
Middle East and Africa: 31.20.654.4000  
 

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